General guidance

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  • October 2, 2021 at 4:16 pm #494

    So that we are able to investigate bugs thoroughly could you please follow this advice

    1. Are you using the latest beta build?
    2. Can you reproduce it?(if you cannot then we may struggle to also, making it even harder to fix)
    •    What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)?
    •    Are you running any third party antivirus software(Norton, Avast, etc)
    •    What happened for you (and what you expected to happen)
    •    Provide the step-by-step of what you did
    •    Screenshots (very handy) or a screen capture/video.
    •    Did this same thing used to work and if so have you changed anything recently? (software or hardware)
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