Getting Started with DesktopServer 5.0

If you are a DesktopServer 3.9.x user and are wanting to run DesktopServer 5.0 for the first time, there may be a few steps you will want to take in order for version 5.0 to function properly. While you can have both a legacy version and version 5.0 installed simultaneously, it is important to be certain that you are only running one at a time.

To run DesktopServer v5.0, make sure that any previous versions of DesktopServer are not in your resident memory.

  • If a previous version of DesktopServer is running, from the main menu, select, “Stop or restart the web and database services.”
  • Click ‘Next’
  • Select, “Stop the web and database services.”
  • Click, ‘Next’
  • Select ‘Close’
  • Verify that DesktopServer has been removed from resident memory
  • Start DesktopServer v5.0
    • For Windows Users
      • If the option to create a desktop icon was selected during installation, you can choose between double-clicking on this or you can open Windows Explorer and navigate to c:\Program Files\DesktopServer and double-click on the DesktopServer.exe file
      • Read the DesktopServer License Agreement and click, “Agree”
    • For Macintosh Users
      • Open finder, Select Applications, and double-click on the DesktopServer icon
  • If this is the first time you are running DesktopServer v5.0, you will see a warning. Click, ‘Open”
  • Read and agree to the DesktopServer License Agreement
  • Determine whether you wish to run DesktopServer in Express or Professional Mode.
    • For Express Mode, no login credentials are needed
    • For Professional Mode, your desktopserver.com credentials will be required
For testing purposes, we recommend that you choose professional as it will allow you to test the more robust features of DesktopServer
  • If you selected Express Installation, DesktopServer will automatically update to the latest core files
  • For Professional Installation, enter your desktopserver.com credentials
    • Upon entering your credentials, DesktopServer will automatically update the latest core files as well as all files needed for professional functionality
  • Once you have selected the additional services you would like to activate, select the ‘Start’ Button
  • Windows users will now be prompted to allow DesktopServer to make changes to their system
  • Macintosh users will now be prompted to enter their administrative user credentials
  • You will now be at the DesktopServer Main Menu

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